Urgent ticket escalation

When an urgent ticket is created, escalate it and create an immediate response task.

published v1

Definition (editing creates unpublished changes — publish to activate them)

Name *When this happens (trigger) *

Description

If all of these match (optional)

Leave a row's field empty to skip it. Payload fields depend on the trigger — e.g. deal events carry name, valueCents, source, priority; ticket events carry subject, priority.

Then do (in order)

Safety rails

Simulation replays the most recent matching event with zero side effects — predicted actions appear in run history marked “simulated”. Publishing snapshots an immutable version and enables the automation.

Versions (1)

v1 currentInitial version (seeded) · 2026-07-14 16:55

Run history (0)

No runs yet — simulate or wait for the trigger.