Support
Tickets are triaged by the Support agent — priority, category, SLA, and a drafted reply
| Subject | Customer | Priority | Category | Status | SLA due | Opened |
|---|---|---|---|---|---|---|
| ⚠Booking widget down on homepage | Harbourview Hotels | urgent | Bug | open | 2026-07-14 16:00 ⚠ | 2026-07-14 08:00 |
| Update partner logos on About page | Meridian Legal | normal | Change request | open | 2026-07-16 10:00 ⚠ | 2026-07-13 10:00 |
| Question about analytics report | GreenLeaf Organics | low | Question | pending | 2026-07-17 10:00 ⚠ | 2026-07-10 10:00 |
| SSL certificate warning | Meridian Legal | high | Bug | resolved | 2026-07-08 10:00 | 2026-07-06 10:00 |